Privacy Policy

Last Updated: January 16, 2026

Welcome to Love & Care. We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, and share your data when you use our ambulance booking and medical delivery services.

1. Information We Collect

1.1 Information You Provide

Account Data: Name, phone number, email address, and payment information.
Medical Data: Patient health conditions provided during booking, and prescription images uploaded for medicine delivery.
Booking Details: Pickup/drop-off locations, schedule times, and specific vehicle requirements (e.g., ICU ambulance, Basic Life Support).

1.2 Information We Collect Automatically

Location Data: We collect precise or approximate location data from your mobile device to facilitate instant ambulance booking, real-time tracking, and delivery logistics.
Device Information: IP address, device model, and operating system.

Note on Prescriptions: When you use our Medical Delivery feature, you grant us permission to process the prescription images you upload. These are used strictly to verify orders with registered pharmacies.

2. How We Use Your Information

We use your data to provide and improve the Love & Care platform:

Service Fulfillment: To connect you with the nearest ambulance (Instant Booking) or reserve a vehicle for a later time (Schedule Booking).
Medical Delivery: To verify prescriptions and coordinate delivery from drug stores and hospitals.
Safety & Support: To monitor rides for safety, provide customer support, and handle emergency situations.
Communication: To send booking confirmations, driver arrival updates, and delivery status notifications.

3. How We Share Your Information

Love & Care operates a hybrid fleet model. We may share your information with:

3.1 Service Providers (Drivers & Vendors)

To fulfill your request, we share your pickup location, contact number, and necessary patient details with:

Drivers employed directly by Love & Care.
Third-Party Vendors: Independent ambulance operators and fleet partners who facilitate rides through our platform.

3.2 Pharmacies & Hospitals

For medical deliveries, we share your prescription image and delivery details with partnered pharmacies to fulfill your order.

3.3 Legal Obligations

We may disclose your information to law enforcement or government authorities if required by applicable law, regulation, or legal process.

4. Data Security

We implement robust technical and organizational measures to protect your data. This includes encryption of data in transit (TLS) and at rest. Access to medical records and prescription data is strictly limited to authorized personnel and partners required to fulfill your service.

5. Your Rights

Depending on your location, you may have the following rights regarding your data:

Access: Request a copy of the data we hold about you.
Correction: Update inaccurate information in your profile.
Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
Withdraw Consent: You may disable location services in your device settings, though this will impact the functionality of instant booking.

6. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. We will notify you of significant changes through the app or via email.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at:

Email: privacy@loveandcare.app
Address: [Insert Company Address Here]